.header-inner{height:auto;min-height:102px;display:flex;flex-wrap:wrap;align-content:center;gap:0 28px;padding-block:12px 8px}
.header .brand{order:0}
.header-cta{order:1;margin-right:auto;gap:9px;white-space:nowrap}
.header-cta svg{width:21px;height:21px;fill:none;stroke:currentColor;stroke-width:1.7}
.header nav{order:3;flex-basis:100%;display:flex;justify-content:center;align-items:center;gap:clamp(12px,1.6vw,26px);font-size:clamp(12px,.94vw,15px)}
.header nav a{white-space:nowrap;padding-block:8px 10px}
.header nav .nav-language{font-family:Tahoma,sans-serif;font-size:12px;font-weight:700;letter-spacing:.06em;color:var(--green)}
.header nav .nav-complaints{color:#8c594f}
.hero-approved .hero-bottom-logo{width:clamp(105px,8vw,135px);left:clamp(24px,3vw,52px);bottom:clamp(16px,2vw,32px)}
.service-card h2,.service-card h3{font-size:clamp(26px,2vw,30px)}
.service-card p{font-size:17px;line-height:1.95}
.service-filters button{font-size:16px;min-height:48px;font-weight:600}
.footer-poem{font-size:clamp(16px,1.25vw,19px);line-height:2.25}
.process-v5 .section-heading h2{max-width:780px}
.contact-lead{max-width:560px;line-height:1.95}
.contact-choice-note{font-size:12px;color:var(--muted);line-height:1.8;margin-top:8px}
.request-preview .request-send{margin-top:14px;width:100%;justify-content:center;text-align:center}
.request-preview .request-send[hidden]{display:none}
.knowledge-intro{background:var(--deep);color:#f8f6ee;position:relative;overflow:hidden;padding:96px 0 86px}
.knowledge-intro:after{content:'';position:absolute;width:360px;height:360px;border:1px solid #c5a67733;border-radius:50%;left:-110px;top:-140px;pointer-events:none}
.knowledge-intro .eyebrow{color:var(--gold);font-size:14px;letter-spacing:.08em}
.knowledge-intro h1{font-size:clamp(38px,4.4vw,66px);line-height:1.45;margin:15px 0 12px}
.knowledge-intro p{font-size:18px;line-height:1.9;max-width:750px;color:#e2e8dc}
.knowledge-layout{display:grid;grid-template-columns:minmax(0,1.5fr) minmax(260px,.7fr);gap:42px;align-items:start}
.knowledge-panel{background:#fff;padding:42px;border:1px solid #e2e7df;border-top:3px solid var(--gold)}
.knowledge-panel h2{font-size:34px;margin:0 0 15px}.knowledge-panel p{color:var(--muted);line-height:2;font-size:17px}
.knowledge-panel .button{margin-top:22px}
.knowledge-aside{padding:34px;background:#edf1e8;border-right:3px solid var(--gold)}
.knowledge-aside h3{font-size:24px;margin:0 0 12px}.knowledge-aside p{color:var(--muted);line-height:2}
.knowledge-list{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:18px;margin-top:30px}
.knowledge-list a{display:block;background:#fff;border:1px solid #e0e7dd;padding:26px;min-height:155px;transition:transform .3s,border-color .3s}
.knowledge-list a:hover{transform:translateY(-4px);border-color:var(--gold)}
.knowledge-list strong{font-size:23px;display:block;margin-bottom:10px}.knowledge-list span{font-size:14px;line-height:1.8;color:var(--muted)}
.complaint-form{display:grid;gap:16px;margin-top:25px}.complaint-form label{display:block;font-size:14px}
.complaint-form input,.complaint-form textarea{margin-top:7px;width:100%}.complaint-form .button{width:100%;justify-content:center;margin-top:4px}
.complaint-form .form-feedback{min-height:22px;font-size:13px;color:var(--green)}
.en-site{direction:ltr;text-align:left;font-family:Arial,Helvetica,sans-serif}.en-site h1,.en-site h2,.en-site h3,.en-site p,.en-site .knowledge-list strong,.en-site .header nav{font-family:Arial,Helvetica,sans-serif}.en-site .header nav,.en-site .footer nav{direction:ltr}.en-site .header-cta{margin-right:0;margin-left:auto}
.en-site .knowledge-aside{border-right:0;border-left:3px solid var(--gold)}
.contact-strip-links a[href^="tel:"],.footer-contact a[href^="tel:"],.contact-number,.footer-phone{direction:ltr;unicode-bidi:isolate;white-space:nowrap}
.contact-strip-links a[href^="tel:"] bdi{direction:ltr;unicode-bidi:isolate}
.request-card #preview-request[hidden],.request-card #request-send[hidden],.complaint-form [hidden]{display:none!important}
.form-feedback{min-height:1.6em}
@media(max-width:1100px){.header nav{gap:12px;font-size:12px}}
@media(max-width:900px){.header-inner{min-height:90px;padding-block:8px;flex-wrap:nowrap}.header nav{order:4;flex-basis:auto;display:flex;justify-content:flex-start;align-items:stretch;gap:0;max-height:min(75vh,620px);overflow-y:auto}.header nav a{padding:12px 5px}.menu-toggle{order:3;margin-right:auto}.header-cta{display:none}.hero-approved .hero-bottom-logo{width:108px}.knowledge-layout{grid-template-columns:1fr}.knowledge-list{grid-template-columns:repeat(2,minmax(0,1fr))}}
@media(max-width:700px){.header-inner{min-height:82px}.hero-approved .hero-bottom-logo{width:104px;left:18px;bottom:16px}.service-card h2,.service-card h3{font-size:25px}.service-card p{font-size:16px}.service-filters button{font-size:15px;min-height:46px;padding-inline:16px}.footer-poem{font-size:15px;line-height:2.15}.knowledge-intro{padding:65px 0 58px}.knowledge-intro p{font-size:16px}.knowledge-panel{padding:28px 22px}.knowledge-panel h2{font-size:29px}.knowledge-list{grid-template-columns:1fr}.knowledge-list a{min-height:120px}.en-site .menu-toggle{margin-right:0;margin-left:auto}}